Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  If you do not receive tracking information from us within six business days of your order feel free to follow up with us at info@murphywallbedswarehouse.com.

You will be asked to provide a phone number upon checkout. Please make sure this phone number is accurate. This phone number will be used to provide you with shipment updates, and our freight shipping partners will contact you via the phone number you provided in order to schedule your delivery time when your item(s) arrive at the freight terminal nearest your location.  If you would like any additional updates on your order at any time, please feel free to reach out to us at orders@murphywallbedswarehouse.com.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it and take photos prior to signing for the delivery. Please make note of the suspected damage on the delivery form when signing for the delivery. If your item(s) do arrived damaged please send photos immediately to info@murphywallbedswarehouse.com and we will process an insurance claim on your behalf. If your item(s) do arrived damaged when you accept the delivery and you do not make note of any damages on the delivery form, then we may not be able to process an insurance claim on your behalf, and you will likely be responsible for any costs associated with obtaining replacement parts or returns.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $50 administration fee plus any applicable payment processing fees (typically 2.9%) whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping and restocking charges.  Refunds will only be issued to the original credit card that you use when placing your order.

PRICE GUARANTEE POLICY:

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (i.e., eBay, Overstock, etc.)
• The competitor must be an Authorized Retailer for the product in question
• The Price Match Guarantee includes the item price, sales tax, and the shipping charges